How to Submit a Ticket

Owned by Michael Burpoe
Last updated: Oct 12, 2023 by Jason Adams
2 min read

The most efficient and fastest way to have bugs and issues related to your Punchmark website resolved is by opening a ticket. This can be done 3 different ways:

  1. Via the Tickets page of SiteManager

  2. Via the Customer Support page on the Punchmark website

  3. Email customerservice@punchmark.com

After submitting your ticket, please have patience with our Customer Success team as they process your ticket and respond as quickly as possible.

Opening a Ticket In SiteManager

Start by logging into your website, and locating the Tickets page of SiteManager, located under Home. From there you will be able to view any open tickets associated with your account, as well as archived inactive tickets via the “Show All Tickets” button.

Create a new ticket by selecting “+ New Ticket” from the top of the page. This will direct you to a new interface.

Category

From the dropdown, select your ticket’s type. The available options may alter the required information fields for your ticket. The available options are:

  • Product issue

  • Error/Bug

  • Edge TPW/EDT issue

  • Billing issue

  • Additional Feature Request

  • Technical Support Question

  • Design Changes

  • Premium Vendor issues

It is important that you select the appropriate type to ensure that quickest response.

User Email

Select from the dropdown of emails associated with your account or enter a new one.

Subject

Add a descriptive subject line for your ticket. Try to sum up what the main idea of your ticket for easier referencing.

Description

Add a description for your ticket that explains the issue or request thoroughly, includes specific URLs for pages effected or referenced, and as many details as possible

Add Screenshots

This is optional though encouraged, upload screenshots of your issues or references to provide our teams with a better idea of what you are referencing.

 

Open a Ticket Via the Punchmark website

If you are unable to access your website’s SiteManager, or do not yet have a Punchmark website, you may choose to open a ticket via the Punchmark website’s Contact Support page.