The most efficient and fastest way to have bugs and issues related to your Punchmark website resolved is by opening a ticket. This can be done 2 3 different ways:
Via the Tickets page of SiteManager
Via the Customer Support page on the Punchmark website
Email customerservice@punchmark.com
After submitting your ticket, please have patience with our Customer Success team as they process your ticket and respond as quickly as possible.
...
If you are unable to access your website’s SiteManager, or do not yet have a Punchmark website, you may choose to open a ticket via the Punchmark website’s Contact Support page.
...