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We know at Punchmark that a jewelers’ jeweler's day is quite hectic and you might not be able to or want to work on your website by doing mundane tasks within SiteManager. For this reason, we have both Site Manager SiteManager Concierge and Site Manager Concierge Premium. Please read about the benefits of both plans by clicking [here] Premier SiteManager Concierge. Generally, any work that you can do in SiteManager is included in Punchmark SiteManager Concierge. What's not included is graphic design work, text writing/creation, creation of ideas/campaigns, or anything that is not an actual function of SiteManager. Our basic Concierge plan includes up to 2 hours of work per month (a $250 $350 value) to be done by our highly proficient SiteManager experts for just $150 per month, and you also get queue priority over other requests. SiteManager Concierge is available in our SiteManager Advanced Plan.
**If you choose to not utilize the concierge service, you will be responsible for all content management on the site that can be done in SiteManager. Of course, we are always here to guide you and send helpful articles from our knowledge base.
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With E-Commerce, there are few points to note to ensure that you are able to capture funds and know what to expect when an order is placed. Here are some notes about what to do when you make your first sale.
First, when a client buys an item on the website it is imperative that you update the item's status to “shipped”, “completed”, “delivered”, or “picked up” in order to capture the funds from that sale.
There are two types of EDT integrations which are Single- and Bi-Directional. The difference between these two is in the level of communication between your Edge POS and the Punchmark website. With Single-Directional, you will need to manually ring up a product in offline mode in your Edge while this is done for you in Bi-Directional.
For manually uploaded products, you are responsible for maintaining your products through SiteManager as it is one of the exceptions with the Concierge plans. Additionally, the stock level will adjust itself when a product is sold. When the stock level was initially 1, but is now zero, the “add to cart” button will change to “inquire”. However, you will need to remove the item manually if you wish for it to not be on the website anymore.
Financing Options
While you may be able to add 3rd Party financing options to your Punchmark website such as Well Fargo or Synchrony Bank, we offer Affirm and Sezzle as fully integrated options. Clients who have financing options have proven to have higher sales from their website. You can add your third party financing options through SiteManager by going to My Store > Financing. For Sezzle and Affirm, you can add them by going to Site Manager > Settings > E-Commerce and plugging in any needed information. You can read more about Sezzle and Affirm here:
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It is highly recommended that you add ClearSale to your website. ClearSale is our exclusive fraud protection partner. They ensure that all sales are legitimate and if not, rejects them. You can read more about this here. To enable ClearSale, you can go to Site Manager SiteManager > Settings > Integrations and add the information that is needed.
Social Media
In order to add integrate your Facebook or Instagram , it account to your website, this process has to be done post-launch. Additionally, you need to follow the steps explained here.
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